50 Block D Alto

Sillavan Way, Salford

Mon-Fri, 9am-5pm

FAQs

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

An email address is all you need to start the order process. We recommend that you register for a LECHENO account so that you can start adding your favourite pieces to your wishlist and easily place an order.

HOW DO I PLACE AN ORDER ON YOUR SITE?
  1. Placing an order is easy at LECHENO. Here’s how:
  2. Choose a category or designer from the top navigation menu or search to explore a specific style or trend.
  3. Select the size of your item and click ‘Add to bag’. Once you have finished adding your items, proceed to checkout under ‘Summary’.
  4. Sign in to your account if you have not done so already. If you do not have an account, simply enter your email address to proceed.
  5. Enter your address and payment information and select a delivery method to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll be sure to keep you updated every step of the way.
CAN I CANCEL OR MAKE CHANGES TO MY ORDER?
As your purchase will be prepared quickly for dispatch, please contact our Customer Service Care Team as soon as possible to cancel or make changes to an order. Unfortunately we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces. Further information on cancelling an order can be found in our Return & Refunds Policy.